Privacy Policy

Welcome to Scintillia Skincare.
Scintillia Skin care L.L.C (the “Company,” “we,” “us,” or “our”) is the owner and operator of the website located at www.scintillia.com (collectively referred to as “website,” or “site”). We are committed to ensuring the privacy of your personal information. This Privacy Policy provides you information on how we collect, utilise, and share your personal information when you access our website and/or place an order through the website.
We will not use or disclose your personal information to anyone except as described hereunder. By using the website, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with our privacy practices as outlined hereunder, please do not access the website. 
Unless expressly defined in this Privacy Policy, all the words shall have the same meaning as defined in our Terms of Service.

1. Who is covered by this Privacy Policy?

This Privacy Policy only applies to our website visitors, user account holders, customers who place an order to purchase a product or subscribe to receive marketing material from us (hereinafter “Service”). Our Service is only available in the countries listed on our website.

2. What personal information do we collect?

There is some personal information that you voluntarily submit to us and there is other personal information that we automatically collect about you when you interact with our Service.  

i. Voluntarily submitted information

  • When you sign-up for a user account on the website
    When you sign-up for a user account, we request you to provide us with some personal information (“Account Data”) which includes, but is not limited to:
    1. Your full name; and
    2. Your email address. 
  • When you place an order 
    When you place an order through the website, you will be requested to provide your shipping address, your billing address, and your phone number (“Order Data”). You will also be required to provide your payment information when prompted by our website. Please note that we do not store your payment information, and this information is directly collected and processed by our selected payment processors Stripe, Paypal and Apple Pay.
  • When you contact us
    When you contact us, either by email or by completing the contact form on our website, we collect your full name, email address, and any personal information contained in your message (“Enquiry Data”).
  • When you subscribe to our newsletter
    When you subscribe to receiving direct marketing communication from us, such as our newsletter, you provide us with your full name and email address (“Subscription Data”). You are not under any obligation to opt-in to receive marketing communication from us, and you can easily unsubscribe at any time. Please note that even though you unsubscribe from receiving marketing communication from us, you will continue to receive all relevant order-related emails and notices of any changes to our Agreement for the entire duration that your user account is active.

ii. Automatically collected information

We may automatically collect some personal information from you when you access our website, such as your Internet Protocol (IP) address, the device you use to access our website, your web browser type and version, the date and time of your visit, and other similar information through the use of cookies, web beacons and analytic tools (“Cookies Data”).

4. How do we use your personal information?

We use your personal information for the purposes outlined hereunder:

a. Account Data

All orders placed through our website are subject to the following provisions:

We use your Account Data to:
  • Create your user account on the website;
  • Enable you to use the Services;
  • Contact you as and when required during the term of our Agreement.

b. Order Data

We use this data to process your order, including billing your payment method for your order, shipping you the ordered product, issuing refunds in accordance with our refunds policy, and for our accounting purposes.

c. Enquiry Data

We use your enquiry data to understand your request, respond to your enquiry, and perform any other related actions.

d. Subscription Data

We will use your subscription data to send you direct marketing material that we think you will find interesting.

e. Cookies Data

  • Identify you as a unique user;
  • Improve your user experience when you revisit our website;
  • Maintain our website; and
  • Detect and prevent fraud or other similar unauthorised activities.
We may also use your personal data for our internal business purposes, such as improving our understanding of your experience and developing or modifying current Services. We may also extract statistical data from your personal information by anonymising it.

5. Disclosing your information

There are some circumstances when we may disclose your personal data to third parties, including:

  • Third-Party Service Providers
    During the provision of our Services, we may make use of third party service providers such as shipping companies to deliver your ordered product to you, payment processors to process your order payment, and marketing services to promote our products to you. Such third-party service providers will have access to your personal information only to the extent necessary to deliver the Services to you. Our Service Providers will not use your personal information for any other purposes.
  • Merger or acquisition
    If we enter into any commercial transaction that requires us to transfer our assets to a new entity, we will transfer your personal information as part of our assets.
  • Valid requests for information
    When we receive valid requests for information from any local or federal government authorities, law enforcement bodies, or courts of law, we may share your personal information with such bodies for compliance with the law.
  • Legal action
    If we are ever involved in any legal action arising from our Agreement with you, we may disclose your personal information to the extent required to assert our rights or defend any claims against us.
  • Sharing Statistical User Data
    We may share anonymous and aggregated statistical data we collect from you with third-parties. This data cannot identify you as an individual.

6. Security of your Personal Information

The security of your personal information is important to us. We take all reasonable and financially viable steps to safeguard your personal information from any unauthorised access, use, modification, destruction, or loss. Any payment information transmitted through our website will be encrypted using SSL technology. We have integrated various security measures into the design of our website and in our day-to-day operations.  Although we make our best effort to safeguard your personal information, you acknowledge that no mode of transmission over the internet is one hundred per cent secure; therefore, we cannot offer you any guarantees as to the absolute security of your personal information. By using the Service, you understand and accept that the transmission of data through the website is carried out at your own risk. 

7. Storage of your Personal Information

Our website is maintained and operated from the United Arab Emirates, but your personal information may be transferred, stored and used outside of the UAE. By accessing the website, you agree to the transfer of your personal information from the country of your residence to other countries, where data protection laws may be different. Whenever we disclose your personal information to third parties, we will require such third parties to only use your personal information for purposes set out in this Privacy Policy and to keep all such personal information confidential. 

9. Changes to this Privacy Policy

We reserve the right, at our sole discretion, to make changes to this Privacy Policy by inclusion, modification, or removal of any part at any time. When we make any material changes to this Privacy Policy, we will notify you by email or by changing the last modified date on top of this Privacy Policy. You agree that it is solely your responsibility to review this Privacy Policy when you revisit the website.

Your continued use of the website after we post the updated Privacy Policy will constitute your acceptance of such changes. 

10. Children’s Privacy

We do not target our website to persons under the age of 13 ("children"). If you believe that a child has submitted his/her personal information through the website, please contact us, and we will immediately take appropriate steps to remove such information from our records.

11. Contact us

We can be contacted at: 

Business Address:
Scintillia Skin Care LLC
Amaya Tower 1, Al Reem,
Al Reem Island, Abu Dhabi, 
United Arab Emirates, 55138

Email:
info@scintillia.com