Terms of Service

Welcome to Scintillia Skincare! The website located at www.scintillia.com (“website” or “site”) is owned and operated by Scintillia Skin care L.L.C, a Limited Liability Company registered in the United Arab Emirates (UAE) with license number CN-1409114 and its primary place of business at Amaya Tower 1, Al Reem, Al Reem Island, Abu Dhabi, United Arab Emirates, 55138. In these Terms of Service, all references to “the Company,” “we,” “us,” or “our” are references to Scintillia Skincare LLC, and all references to “you,” “your,” or “user” refer to the person who accesses the website, purchases a product available through the website and/or books a treatment/consultation appointment through the website. The website and the sale of products and beauty treatments through the website are collectively referred to as our “Services”.
By making use of our Services, you agree to abide by all the legal provisions of these Terms of Service, Consultation Terms and Conditions, as well as our Privacy Policy as amended or supplemented (collectively referred to as the “Terms” or the “Agreement”). Please carefully review the Agreement in its entirety before interacting with our Service.

IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE OUR SERVICE.

1. Terminology and Interpretation

The following terms shall have the meaning as defined hereunder:

Customer:refers to a user who places an order through our website.
Product: refers to an item listed/offered for sale on the website.
User: refers to a website visitor and customer.

All section headings in the Agreement are for convenience only andshall not affect the Agreement’s interpretation. The use of themasculine, feminine, neuter gender and the singular or plural numbershall not be given the effect of any exclusions or limitationsherein. All pronouns shall be deemed masculine, feminine, neuter,singular, or plural, as the person or entity's identity may require.In the event this Agreement is made available in more than onelanguages, the English language version shall prevail.

2. Eligibility

The website is only made available to you if you are at least 18 years of age and have the capacity to enter into legally bindingcontracts. Please do not access the website, book an appointment, orpurchase any products through the website if you are under 18 yearsof age and lack the capacity to enter into legally binding contracts.

IN THE INTEREST OF PROTECTING CHILDREN’S PRIVACY, PERSONS UNDER THEAGE OF EIGHTEEN YEARS ARE STRICTLY PROHIBITED FROM ACCESSING THISWEBSITE AND MAKING USE OF OUR SERVICES.

3. Amendments

We reserve the right to amend any provisions of this Agreement andany information on our website, at our sole discretion, without priornotice to you.

All amendments to this Agreement shall be effective from the date wepost the updated version on this page. You are advised toperiodically review this Agreement to familiarise yourself with anymaterial changes. Your continued use of the Service after theeffective date of any amendments shall constitute your acceptance ofsuch amendments.

4. Account Registration and Safety

You are required to sign-up for a user account to place any ordersthrough the website. We provide all user accounts at our solediscretion. We may decline to provide a user account to any userwithout providing any reason for our decision.

User Account Security As a user account holder, you agree to keep your account username and password confidential. You shall be solely responsible for anyactivity that occurs under your user account. In the event of anysecurity breach or suspicious activity, you must immediately notifyus at info@scintillia.com. You hereby release us from any liability, costs, damages, claim, oraction arising out of or associated with any unauthorised access toyour user account.

Your Personal Data When you sign-up for a user account and/or order a product throughthe website, we collect some personal information from you, includingbut not limited to your full name, email address, shipping, andbilling address (“your data”). Please note that when you order aproduct, you will also be required to provide your paymentinformation. All your payment information is collected directly byour payment processors. We currently use Stripe, Paypal and Apple Payto process order payments on our website.

We process all your data in accordance with our Privacy Policy, whichis available on our website. We advise you to carefully review ourPrivacy Policy before accessing our website and only use our Serviceif you agree with our privacy practices.

Any act of providing incorrect, incomplete, or inaccurate personalinformation shall constitute a material breach of this Agreement. Itis solely your responsibility to notify us of any change in yourdata. By continuing to use our website, you represent and warrantthat all your data is true, accurate, complete, and current.

5. Terms of Sale

All orders placed through our website are subject to the following provisions:

a. Order Placement and Acceptance

  • Once you have added the products to your shopping cart, you can review and confirm your order details, including your shipping address, billing information, and total purchase price, before submitting your order.
  • You understand and accept that your order is an offer to purchase the ordered product/s. Your order is only deemed accepted after we send you an order acceptance email listing the products that will be billed and delivered to you.
  • If your order contains more than one product, we reserve the right to accept your order in part by processing only products specified in our order acceptance email. 
  • You acknowledge that by submitting your order along with your payment information, you are authorising us to charge your payment method for the full order amount, including applicable shipping fees and taxes.
  • By providing us with your payment information, you also authorise us to perform any required credit checks and obtain any authorisations we deem necessary. You also represent and warrant that you have the right to use the provided payment method to make the purchase. 
  • Please note that there may be occasions when we are not able to accept your order for reasons, including:
    1. If the ordered product is unavailable;
    2. Any pricing or product description errors on our website at the time you placed your order;
    3. If we are unable to bill your payment method for your order; 
    4. If we have reason to believe that you are in breach of this Agreement; 
    5. If we do not offer products in your location or if the carrier does not service your area.
  • In the event we are unable to accept your order, we will contact you to inform you that your order could not be accepted. 

b. Product Images and Availability

  • All product images available on the website are for illustration purposes only. For any pre-sale product related questions, please contact us at  info@scintillia.com. 
  • All orders are subject to availability. You understand and accept that products that are sold-out or withdrawn may be removed from our website without any prior notice or incurring any liability. If you order multiple products as part of the same transaction and one of the ordered items is unavailable, we may fulfil your order in part by removing any out of stock or withdrawn products from your order. 
  • We reserve the right to limit the quantities of any specific product per order.

c. Pricing and Payments

  • Although we take steps to ensure that all product prices on the website are correct and current, please understand that errors are possible. If there was an error in the price of a product you ordered, we will contact you, and you will have the option to either confirm your order at the correct price or cancel your order. If we are unable to reach you, we reserve the right to remove the incorrectly priced product from your order and refund the full amount paid by you for that product. We do not have any legal obligation to accept orders at a lower price due to any errors in pricing on our website. 
  • We reserve the right to change any product’s price on our website or withdraw any offers without giving any prior notice to you. Some offers may be subject to additional terms and conditions that are not contained in this Agreement. Please review the relevant offer terms and conditions when buying a product on special offer. 
  • All prices displayed on our website are in AED.
  • Product prices as listed on the website are exclusive of applicable taxes, duties and shipping fees. The full order amount, including applicable taxes, duties and shipping fees, will be clearly displayed to you on the checkout page. You agree to pay the full order amount at the time you place your order. For the avoidance of any doubt, by placing an order and providing your payment information when requested, you represent and warrant that all payment details provided by you are correct, current and complete, and you are legally authorised to use such payment method to purchase the product. 
  • Please note that we will not be liable for any delay or non-delivery resulting from any payment authorisation refusal by your payment card issuer. In such circumstances, we will cancel your order, and you will have the option to place a new order with a different payment method. 

d. Shipping Policy

All orders will be shipped to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect or incomplete shipping addresses provided by you. If your address is in a remote area, please provide any details that may help the carrier to deliver to your address. You understand and accept that delivering to remote areas may take longer than our usual estimated delivery period, and some areas may not be serviced by our shipping service provider. 

All risk and title in the ordered product will pass to you upon delivery and successful processing of payment. We reserve the right to request the return of any delivered product, in its original packaging, if there are any chargebacks on your order or if we are unable to charge your payment method for a delivered order. 

We currently only ship products to the UAE, Kingdom of Saudi Arabia, Bahrain and Kuwait. Please note that if you provided us with an incorrect shipping address and your order has already been dispatched, we will require the order to be returned to us before we can issue you a refund in accordance with our returns and refunds policy. If the order is not returned, you will not be eligible for a refund. 

  • Carriers and Delivery Time:
    We make use of third party shipping service providers to deliver your ordered product. We will provide you with an estimated delivery time in your order acceptance email. Although our shipping service providers make their best effort to ensure that your order is delivered on time, we will not be held liable for any loss or damage incurred by you or any other person as a result of any delay in deliveries. You understand and accept that all delivery time frames provided by us are estimates only.
  • Shipping Fees, Handling Charges, and Taxes:
    We will display all applicable shipping fees, handling charges, and taxes for your order (excluding customs duties payable by you to your local Customs authority) on the checkout page. You will be solely responsible for the payment of all shipping fees, handling charges, taxes and duties on your order. Please carefully review all amounts before submitting your order.  
  • Customs Duties:
    Cross border deliveries can attract duties in the destination country. Please note that our product prices do not include any applicable importation duties which may be imposed by customs in your country. You shall be solely responsible for the payment of any import duties applicable to your order.
  • Unsafe Shipping Address:
    Please provide us with a secure shipping address so you, or a person authorised by you, can accept your order’s delivery. We will not be responsible for any theft or damage if you provide us with an unsafe shipping address where your parcel will be left unattended. All risk in the order will pass to you once the tracking reflects that the order was delivered to your specified shipping address. We will not offer any replacement or refund for any loss or damage arising from an unsafe shipping address.

e. Order Cancellations, Returns, and Refunds Policy

  • Order Cancellations:
    You can easily cancel your order at any time before it is dispatched by the Company. To cancel your order, please send your cancellation request to info@scintillia.com with your order number. If your order is awaiting dispatch at the time when we receive your cancellation request, we will immediately cancel your order, and your payment will be reversed. If your order has already been processed for delivery, we will not be able to cancel the order, but subject to our returns and refunds policy; you may be able to return the product to us.
  • Returns Policy:
    All returns are governed by this ‘Returns Policy’. With the exception of products that arrive damaged or are not what the customer had ordered (“damaged or incorrect deliveries”), products of personal nature, such as cosmetic and other personal care products, are not eligible for returns (“non-returnable products”).

    Excluding any non-returnable products, you can return a product any time within fourteen days from the date of delivery (“return period”). All product sales are deemed final after the end of the return period, and we will not accept any return requests thereafter.
    1. Returned Products:
      We advise you to use a trackable shipping service when returning the product to us. We will not be responsible for any lost parcels or parcels that get damaged in transit, and we will not be able to offer you a refund until we receive and inspect the returned product. 
      We will only offer you a refund for a returned product if the following conditions are met:
      1. The returned product must be: unused, unopened in its original condition with all the original packaging, accessories, and manuals included with the product. Where a complimentary gift was included with the purchase, such gift must also be returned unused;
      2. In case of returns of defective or damaged products, the defect or damage must not be caused by your negligence or failure to follow the product care/use instructions after accepting delivery.
      Upon receipt of the returned product, we will inspect it, and we reserve the right to refuse a refund if the returned product does not comply with the conditions outlined above.
  • Refund Policy:
    All refunds are issued as store credit into your user account. Except in cases of damaged or incorrect deliveries, we will not refund any shipping fees and duties paid by you for your order. All approved refunds are processed within seven days from the date the returned product is received at our return shipping address.

6. Products for Personal Use

All products offered and/or sold through the website, including but not limited to any samples and testers provided to you by the Company, are provided for your personal use only. You may not sell or resell any products that you purchase or otherwise receive from the Company under any circumstances.

7. Intellectual Property

All information, material and content available on the website, including but not limited to text, images, audio, video, logos, trademarks, and the like (“Company Content”), is owned either by the Company or its licensors. All Company Content is protected by copyright, trademark, and applicable laws and conventions.

You shall not copy, sell, resell, reproduce, republish, modify, distribute, or create any derivative work of any Company Content without the consent of the copyright owner. You are forbidden from removing any copyright, trademarks, and any proprietary notices from any Company Content.

The Company only grants you a personal, non-exclusive, non-transferable, non-sublicensable, and revocable limited license to use the website for your personal and non-commercial use only. Nothing in this Agreement grants you any legal rights that are not expressly granted in this Agreement.

8. Information Disclaimer

ALTHOUGH WE MAKE OUR BEST EFFORT TO ENSURE THAT ALL THE INFORMATION ON OUR WEBSITE IS CORRECT, CURRENT AND COMPLETE, YOU ACKNOWLEDGE THAT THE WEBSITE MAY CONTAIN ERRORS (INCLUDING PRICING ERRORS), OMISSIONS AS WELL AS OUTDATED INFORMATION.

WE RESERVE THE RIGHT TO RECTIFY ANY ERRORS, INACCURACIES OR OMISSIONS AS WELL AS REMOVE OR UPDATE ANY INFORMATION AVAILABLE ON THE WEBSITE AT ANY TIME WITHOUT GIVING ANY PRIOR NOTICE TO YOU.

WE NEITHER MAKE ANY REPRESENTATION NOR OFFER ANY WARRANTIES AS TO ANY SPECIFIC RESULTS THAT MAY BE ACHIEVED THROUGH THE USE OF OUR SERVICES. THEREFORE, WE WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENCES RELATING DIRECTLY OR INDIRECTLY FOR ANY OMISSION/ACTION YOU TAKE BASED ON ANY INFORMATION AVAILABLE ON THE WEBSITE.  IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US AT INFO@SCINTILLIA.COM BEFORE PLACING YOUR ORDER.

9. Allergy Precautions

Although we only offer the best skin care products on our website, we understand that some people can be allergic to ingredients, even in the best and most natural skin care products. Accordingly, we advise you to take precautions when trying any new product purchased through our website.

Please carefully review all product ingredients to ensure that you are not allergic to anything contained in the product. Furthermore, it is always prudent to perform a patch test when trying any new skin products. In the event use of any product causes an adverse skin reaction, you should immediately stop using such products, and in cases where you experience an extreme allergic reaction, you should immediately contact your healthcare provider.

WE DO NOT GUARANTEE THAT YOU WILL NOT EXPERIENCE ANY ADVERSE REACTION DURING THE USE OF OUR PRODUCTS AND WE WILL NOT ACCEPT ANY RETURNS/REFUND REQUESTS ON THE GROUNDS OF ANY ALLERGIC REACTIONS TO OUR PRODUCTS.

10. Medical Disclaimer

ALL INFORMATION AVAILABLE ON THE WEBSITE INCLUDING BUT NOT LIMITED TO ANY BLOG POSTS, ARTICLES, REVIEWS AND OTHER PRODUCT RELATED INFORMATION IS PROVIDED BY THE COMPANY FOR INFORMATION PURPOSES ONLY. NOTHING ON THE WEBSITE IS INTENDED TO REPLACE ANY MEDICAL ADVICE, RECOMMENDATION, DIAGNOSES OR TREATMENT OFFERED BY A HEALTH CARE PROVIDER.

YOU SHOULD ALWAYS CONSULT WITH YOUR DOCTOR ABOUT ANY SKIN CONDITIONS OR CONCERNS THAT YOU MAY EXPERIENCE. PLEASE CAREFULLY REVIEW ALL PRODUCT INGREDIENTS BEFORE PLACING YOUR ORDER AND USING ANY PRODUCTS. EACH INDIVIDUAL IS UNIQUE, AND THE EFFECTS OF PRODUCT USE MAY VARY FROM ONE INDIVIDUAL TO ANOTHER. YOU SHOULD NOT SOLELY RELY UPON THE INFORMATION PROVIDED ON THE WEBSITE TO MAKE ANY SKIN CARE ROUTINE CHANGES.

ANY DECISION TO PURCHASE/USE/CONSUME ANY PRODUCTS SOLD THROUGH THE WEBSITE AND ANY USE OF INFORMATION PROVIDED ON THE WEBSITE IS AT YOUR OWN RISK.

11. Gift Voucher - Terms and Conditions

We reserve the right to offer our customers the ability to purchase gift vouchers through the website. Please note that all gift voucher sales are final, and unless required by law, we will not offer any refunds for your unused or cancelled gift vouchers.

a. Redeeming a gift voucher

In order to redeem a gift voucher, you may be required to create a user account on the website. Gift vouchers can only be used to purchase a product that is available on the website. We do not offer any guarantees that a product will be available for sale at any given time. We reserve the right to change the way a gift voucher can be redeemed. In the event you purchase a product that either exceeds or is below the gift voucher amount available in your account, you may become liable or entitled to settle the balance.

PLEASE NOTE THAT GIFT VOUCHERS MAY EXPIRE ON THE DATE STATED ON THE VOUCHER.

b. Limitations

You understand and accept that we are unable to process any refunds for returns of products purchased with a gift voucher. Where you return a product that was purchased with a gift voucher, provided your return satisfies all the product return requirements, we will issue you a store credit which may be used to purchase another product available on our website.

12. Account Termination

a. Termination by the user

You may terminate your user account at any time by accessing the account settings or by contacting us at info@scintillia.com with the words ‘account termination’ in the subject line. 

b. Termination by the Company

We reserve the right to terminate your user account at any time without giving prior notice to you if we find that:

  1. You have violated the terms of this Agreement; or
  2. Your conduct is harmful to us or any of our users.

c. Consequences of Termination

After your user account is terminated, any store credits available in your user account will also be deleted. Please note that you will not be able to reactivate your account after termination or redeem your store credits.

13. Prohibited Activities

You shall not:

  1. Use the website or any content made available through the website for any illegal or unlawful purposes; 
  2. Post any content on the website that may be potentially or actually harmful to the Company or any user;
  3. Post any content or information on the website that is false, inaccurate, misleading, or deceptive;
  4. Post any defamatory content, libellous or threatening content on the website;
  5. Post any content that is pornographic, inappropriate, or unlawful;
  6. Use any computer programming routines that may damage, modify, delete or interfere with any system or network connected to the website; 
  7. Use any robot, data mining, or other retrieval tools to scrape any data/information from any part of the website;
  8. Reformat or frame any portion of the website. 

14. Feedback and Suggestions

We welcome our customers' feedback about our Service and any suggestions for improvements. Although we love to receive feedback and suggestions, we want to avoid all misunderstandings as to the nature of this communication. When you send you  feedback or suggestions to us, you understand that you are granting us a fully-paid and exclusive, irrevocable, perpetual, and worldwide license to use or share your submission, in whole or part, without any restriction or compensation to you, either now or ever in the future. You understand and accept that the Company has the right to use your feedback or suggestion in any manner and for any purpose we deem fit, but we are not under any obligation to do so. Your feedback and suggestions are not confidential in nature and will not be protected by any confidentiality agreements.

16. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, as applicable. You hereby agree to submit to the exclusive jurisdiction of the courts of the Emirate of  Abu Dhabi to resolve any disputes arising out of this Agreement.

17. Disclaimer of Warranties

ANY PRODUCT OFFERED FOR SALE ON THE WEBSITE IS WARRANTED ONLY IF, AND TO THE EXTENT OF ANY APPLICABLE MANUFACTURER’S WARRANTY. 

OUR WEBSITE AND PRODUCTS OFFERED FOR SALE THROUGH THE WEBSITE ARE PROVIDED TO YOU ON AN “AS-IS” AND “AS AVAILABLE” BASIS. THE COMPANY AND ITS OFFICERS DISCLAIM ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OR NON-INFRINGEMENT. 

THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS OR OFFER ANY WARRANTIES THAT:

  1. THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR IN ANY PARTICULAR LOCATION; 
  2. THE CONTENT/INFORMATION AVAILABLE ON THE WEBSITE IS ACCURATE, CURRENT AND/OR COMPLETE;
  3. THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
  4. ANY ERRORS OR DEFECTS WILL BE RECTIFIED; 
  5. THE WEBSITE WILL MEET YOUR REQUIREMENTS; 
  6. THE WEBSITE WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES AND OTHER HARMFUL CODE.

THE COMPANY DOES NOT OFFER ANY GUARANTEE OR MAKE ANY PROMISES REGARDING ANY SPECIFIC RESULTS FROM THE USE OF THE WEBSITE OR CONTENT. YOUR DECISION TO USE OUR SERVICE IS ENTIRELY AT YOUR OWN RISK.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE TOTAL LIABILITY OF THE COMPANY, ITS EMPLOYEES, CONTRACTORS AND/OR AFFILIATES (COLLECTIVELY “THE COMPANY AND ITS OFFICERS”) FOR ANY LOSSES, DAMAGES OR COSTS INCURRED BY YOU, AS A RESULT OF YOUR  USE OF THE WEBSITE OR PRODUCTS PROVIDED BY THE COMPANY AND ITS OFFICERS EXCEED THE GREATER OF (I) THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM, OR (II) FIFTY AED. WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS EMPLOYEES, CONTRACTORS AND/OR AFFILIATES (COLLECTIVELY “THE COMPANY AND ITS OFFICERS”) BE HELD LIABLE TO ANYONE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR OTHER DAMAGES OF ANY NATURE, INCLUDING LOSS OF SAVINGS, COSTS OF ACQUIRING SUBSTITUTE PRODUCT OR OTHER COSTS, ARISING OUT OF OR ASSOCIATED WITH THE USE OF THE SERVICE, AND/OR CONTENT AVAILABLE ON THE WEBSITE, EVEN IF THE COMPANY WAS PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
NOTHING IN THIS AGREEMENT SHALL HAVE THE EFFECT OF LIMITING YOUR STATUTORY AND OTHER CONSUMER RIGHTS IN THE UAE.

19. Indemnification

You agree to indemnify, defend and hold harmless the Company and its officers from and against any claims, liabilities, damages, losses, costs, and expenses, including, without limitation, reasonable legal fees arising as a result of:

  1. Use of the website by you or another party using your user account; and/or
  2. Any breach of this Agreement by you.

The Company reserves the right, at its own expense, to assume the exclusive defence of any matter otherwise subject to indemnification. You agree that you will not settle any claim without the express written consent of the Company.

20. General Provisions

a. Waiver

Any omission on the part of the Company to exercise its right or remedy under this Agreement will not constitute a waiver of that right or remedy by the Company.

b. Assignment

The Company may assign any of its rights and obligations to any other person at its sole discretion without giving any notice to the user. The user may not assign, sublicense or otherwise transfer any of his/her rights or obligations under this Agreement to any other person without the express written consent of the Company.

c. Severability

If any provision of this Agreement is held to be unlawful, void, or for any reason found to be unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.

21. Force Majeure

The Company shall not be responsible for any damage or loss of any nature suffered by any user that is caused by events beyond the Company’s reasonable control, including any acts of God, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, any failure of electricity, server system, or internet service.