a. Order Placement and Acceptance

• Once you have added the products to your shopping cart, you can review and confirm your order details, including your shipping address, billing information, and total purchase price, before submitting your order.
• You understand and accept that your order is an offer to purchase the ordered product/s. Your order is only deemed accepted after we send you an order acceptance email listing the products that will be billed and delivered to you.
• If your order contains more than one product, we reserve the right to accept your order in part by processing only products specified in our order acceptance email. 
• You acknowledge that by submitting your order along with your payment information, you are authorising us to charge your payment method for the full order amount, including applicable shipping fees and taxes.
• By providing us with your payment information, you also authorise us to perform any required credit checks and obtain any authorisations we deem necessary. You also represent and warrant that you have the right to use the provided payment method to make the purchase. 
• Please note that there may be occasions when we are not able to accept your order for reasons, including:
  1. If the ordered product is unavailable;
  2. Any pricing or product description errors on our website at the time you placed your order;
  3. If we are unable to bill your payment method for your order; 
  4. If we have reason to believe that you are in breach of this Agreement; 
  5. If we do not offer products in your location or if the carrier does not service your area.
• In the event we are unable to accept your order, we will contact you to inform you that your order could not be accepted. 
  

b. Product Images and Availability

• All product images available on the website are for illustration purposes only. For any pre-sale product related questions, please contact us at  info@scintillia.com. 
• All orders are subject to availability. You understand and accept that products that are sold-out or withdrawn may be removed from our website without any prior notice or incurring any liability. If you order multiple products as part of the same transaction and one of the ordered items is unavailable, we may fulfil your order in part by removing any out of stock or withdrawn products from your order. 
• We reserve the right to limit the quantities of any specific product per order.

c. Pricing and Payments

• Although we take steps to ensure that all product prices on the website are correct and current, please understand that errors are possible. If there was an error in the price of a product you ordered, we will contact you, and you will have the option to either confirm your order at the correct price or cancel your order. If we are unable to reach you, we reserve the right to remove the incorrectly priced product from your order and refund the full amount paid by you for that product. We do not have any legal obligation to accept orders at a lower price due to any errors in pricing on our website. 
• We reserve the right to change any product’s price on our website or withdraw any offers without giving any prior notice to you. Some offers may be subject to additional terms and conditions that are not contained in this Agreement. Please review the relevant offer terms and conditions when buying a product on special offer. 
• All prices displayed on our website are in AED.
• Product prices as listed on the website are exclusive of applicable taxes, duties and shipping fees. The full order amount, including applicable taxes, duties and shipping fees, will be clearly displayed to you on the checkout page. You agree to pay the full order amount at the time you place your order. For the avoidance of any doubt, by placing an order and providing your payment information when requested, you represent and warrant that all payment details provided by you are correct, current and complete, and you are legally authorised to use such payment method to purchase the product. 
• Please note that we will not be liable for any delay or non-delivery resulting from any payment authorisation refusal by your payment card issuer. In such circumstances, we will cancel your order, and you will have the option to place a new order with a different payment method. 

d. Shipping Policy

All orders will be shipped to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect or incomplete shipping addresses provided by you. If your address is in a remote area, please provide any details that may help the carrier to deliver to your address. You understand and accept that delivering to remote areas may take longer than our usual estimated delivery period, and some areas may not be serviced by our shipping service provider. 

All risk and title in the ordered product will pass to you upon delivery and successful processing of payment. We reserve the right to request the return of any delivered product, in its original packaging, if there are any chargebacks on your order or if we are unable to charge your payment method for a delivered order. 
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We currently only ship products to the UAE, Kingdom of Saudi Arabia, Bahrain and Kuwait. Please note that if you provided us with an incorrect shipping address and your order has already been dispatched, we will require the order to be returned to us before we can issue you a refund in accordance with our returns and refunds policy. If the order is not returned, you will not be eligible for a refund. 

• Carriers and Delivery Time:
  ‍We make use of third party shipping service providers to deliver your ordered product. We will provide you with an estimated delivery time in your order acceptance email. Although our shipping service providers make their best effort to ensure that your order is delivered on time, we will not be held liable for any loss or damage incurred by you or any other person as a result of any delay in deliveries. You understand and accept that all delivery time frames provided by us are estimates only.
  
• Shipping Fees, Handling Charges, and Taxes:
  We will display all applicable shipping fees, handling charges, and taxes for your order (excluding customs duties payable by you to your local Customs authority) on the checkout page. You will be solely responsible for the payment of all shipping fees, handling charges, taxes and duties on your order. Please carefully review all amounts before submitting your order.  
  
• Customs Duties:
  Cross border deliveries can attract duties in the destination country. Please note that our product prices do not include any applicable importation duties which may be imposed by customs in your country. You shall be solely responsible for the payment of any import duties applicable to your order.
  
• Unsafe Shipping Address:
  Please provide us with a secure shipping address so you, or a person authorised by you, can accept your order’s delivery. We will not be responsible for any theft or damage if you provide us with an unsafe shipping address where your parcel will be left unattended. All risk in the order will pass to you once the tracking reflects that the order was delivered to your specified shipping address. We will not offer any replacement or refund for any loss or damage arising from an unsafe shipping address.
  

e. Order Cancellations, Returns, and Refunds Policy

• Order Cancellations:
  You can easily cancel your order at any time before it is dispatched by the Company. To cancel your order, please send your cancellation request to info@scintillia.com with your order number. If your order is awaiting dispatch at the time when we receive your cancellation request, we will immediately cancel your order, and your payment will be reversed. If your order has already been processed for delivery, we will not be able to cancel the order, but subject to our returns and refunds policy; you may be able to return the product to us.
• Returns Policy:
  All returns are governed by this ‘Returns Policy’. With the exception of products that arrive damaged or are not what the customer had ordered (“damaged or incorrect deliveries”), products of personal nature, such as cosmetic and other personal care products, are not eligible for returns (“non-returnable products”).
  
  Excluding any non-returnable products, you can return a product any time within fourteen days from the date of delivery (“return period”). All product sales are deemed final after the end of the return period, and we will not accept any return requests thereafter.
  
  1. Returned Products:
     We advise you to use a trackable shipping service when returning the product to us. We will not be responsible for any lost parcels or parcels that get damaged in transit, and we will not be able to offer you a refund until we receive and inspect the returned product. 
     We will only offer you a refund for a returned product if the following conditions are met:
     
     1. The returned product must be: unused, unopened in its original condition with all the original packaging, accessories, and manuals included with the product. Where a complimentary gift was included with the purchase, such gift must also be returned unused;
        
     2. In case of returns of defective or damaged products, the defect or damage must not be caused by your negligence or failure to follow the product care/use instructions after accepting delivery.
     Upon receipt of the returned product, we will inspect it, and we reserve the right to refuse a refund if the returned product does not comply with the conditions outlined above.
     
• Refund Policy:
  All refunds are issued as store credit into your user account. Except in cases of damaged or incorrect deliveries, we will not refund any shipping fees and duties paid by you for your order. All approved refunds are processed within seven days from the date the returned product is received at our return shipping address.
  

a. Redeeming a gift voucher

In order to redeem a gift voucher, you may be required to create a user account on the website. Gift vouchers can only be used to purchase a product that is available on the website. We do not offer any guarantees that a product will be available for sale at any given time. We reserve the right to change the way a gift voucher can be redeemed. In the event you purchase a product that either exceeds or is below the gift voucher amount available in your account, you may become liable or entitled to settle the balance.

PLEASE NOTE THAT GIFT VOUCHERS MAY EXPIRE ON THE DATE STATED ON THE VOUCHER.

b. Limitations

You understand and accept that we are unable to process any refunds for returns of products purchased with a gift voucher. Where you return a product that was purchased with a gift voucher, provided your return satisfies all the product return requirements, we will issue you a store credit which may be used to purchase another product available on our website.

a. Termination by the user

You may terminate your user account at any time by accessing the account settings or by contacting us at info@scintillia.com with the words ‘account termination’ in the subject line. 

b. Termination by the Company

We reserve the right to terminate your user account at any time without giving prior notice to you if we find that:

1. You have violated the terms of this Agreement; or
   
2. Your conduct is harmful to us or any of our users.

c. Consequences of Termination

After your user account is terminated, any store credits available in your user account will also be deleted. Please note that you will not be able to reactivate your account after termination or redeem your store credits.

You shall not:

1. Use the website or any content made available through the website for any illegal or unlawful purposes; 
   
2. Post any content on the website that may be potentially or actually harmful to the Company or any user;
3. Post any content or information on the website that is false, inaccurate, misleading, or deceptive;
4. Post any defamatory content, libellous or threatening content on the website;
5. Post any content that is pornographic, inappropriate, or unlawful;
6. Use any computer programming routines that may damage, modify, delete or interfere with any system or network connected to the website; 
7. Use any robot, data mining, or other retrieval tools to scrape any data/information from any part of the website;
8. Reformat or frame any portion of the website. 

We welcome our customers' feedback about our Service and any suggestions for improvements. Although we love to receive feedback and suggestions, we want to avoid all misunderstandings as to the nature of this communication. When you send you  feedback or suggestions to us, you understand that you are granting us a fully-paid and exclusive, irrevocable, perpetual, and worldwide license to use or share your submission, in whole or part, without any restriction or compensation to you, either now or ever in the future. You understand and accept that the Company has the right to use your feedback or suggestion in any manner and for any purpose we deem fit, but we are not under any obligation to do so. Your feedback and suggestions are not confidential in nature and will not be protected by any confidentiality agreements.

The website may contain links to third-party sites that are not owned or operated by us. All such links are provided for your convenience only. When you click on any third-party website link, you will be redirected to such a third-party’s website. Your access/use of a third-party website will be governed by the terms and conditions and privacy policy of such a third-party website. We disclaim all responsibility for any harm suffered by you from your use of any third-party website.

This Agreement shall be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, as applicable. You hereby agree to submit to the exclusive jurisdiction of the courts of the Emirate of  Abu Dhabi to resolve any disputes arising out of this Agreement.