Welcome to Scintillia Skincare! The website located at www.scintillia.com (“website” or “site”) is owned and operated by Scintillia Skin care L.L.C, a Limited Liability Company registered in the United Arab Emirates (UAE) with license number CN-1409114 and its primary place of business at Amaya Tower 1, Al Reem, Al Reem Island, Abu Dhabi, United Arab Emirates, 55138. In these Terms of Service, all references to “the Company,” “we,” “us,” or “our” are references to Scintillia Skincare LLC, and all references to “you,” “your,” or “user” refer to the person who accesses the website, purchases a product available through the website and/or books a treatment/consultation appointment through the website. The website and the sale of products and beauty treatments through the website are collectively referred to as our “Services”.
IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE OUR SERVICE.
The following terms shall have the meaning as defined hereunder:
Customer:refers to a user who places an order through our website.
Product: refers to an item listed/offered for sale on the website.
User: refers to a website visitor and customer.
All section headings in the Agreement are for convenience only andshall not affect the Agreement’s interpretation. The use of themasculine, feminine, neuter gender and the singular or plural numbershall not be given the effect of any exclusions or limitationsherein. All pronouns shall be deemed masculine, feminine, neuter,singular, or plural, as the person or entity's identity may require.In the event this Agreement is made available in more than onelanguages, the English language version shall prevail.
The website is only made available to you if you are at least 18 years of age and have the capacity to enter into legally bindingcontracts. Please do not access the website, book an appointment, orpurchase any products through the website if you are under 18 yearsof age and lack the capacity to enter into legally binding contracts.
IN THE INTEREST OF PROTECTING CHILDREN’S PRIVACY, PERSONS UNDER THEAGE OF EIGHTEEN YEARS ARE STRICTLY PROHIBITED FROM ACCESSING THISWEBSITE AND MAKING USE OF OUR SERVICES.
We reserve the right to amend any provisions of this Agreement andany information on our website, at our sole discretion, without priornotice to you.
All amendments to this Agreement shall be effective from the date wepost the updated version on this page. You are advised toperiodically review this Agreement to familiarise yourself with anymaterial changes. Your continued use of the Service after theeffective date of any amendments shall constitute your acceptance ofsuch amendments.
You are required to sign-up for a user account to place any ordersthrough the website. We provide all user accounts at our solediscretion. We may decline to provide a user account to any userwithout providing any reason for our decision.
User Account Security As a user account holder, you agree to keep your account username and password confidential. You shall be solely responsible for anyactivity that occurs under your user account. In the event of anysecurity breach or suspicious activity, you must immediately notifyus at firstname.lastname@example.org. You hereby release us from any liability, costs, damages, claim, oraction arising out of or associated with any unauthorised access toyour user account.
Your Personal Data When you sign-up for a user account and/or order a product throughthe website, we collect some personal information from you, includingbut not limited to your full name, email address, shipping, andbilling address (“your data”). Please note that when you order aproduct, you will also be required to provide your paymentinformation. All your payment information is collected directly byour payment processors. We currently use Stripe, Paypal and Apple Payto process order payments on our website.
Any act of providing incorrect, incomplete, or inaccurate personalinformation shall constitute a material breach of this Agreement. Itis solely your responsibility to notify us of any change in yourdata. By continuing to use our website, you represent and warrantthat all your data is true, accurate, complete, and current.
All orders placed through our website are subject to the following provisions:
All orders will be shipped to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect or incomplete shipping addresses provided by you. If your address is in a remote area, please provide any details that may help the carrier to deliver to your address. You understand and accept that delivering to remote areas may take longer than our usual estimated delivery period, and some areas may not be serviced by our shipping service provider.
All risk and title in the ordered product will pass to you upon delivery and successful processing of payment. We reserve the right to request the return of any delivered product, in its original packaging, if there are any chargebacks on your order or if we are unable to charge your payment method for a delivered order.
We currently only ship products to the UAE, Kingdom of Saudi Arabia, Bahrain and Kuwait. Please note that if you provided us with an incorrect shipping address and your order has already been dispatched, we will require the order to be returned to us before we can issue you a refund in accordance with our returns and refunds policy. If the order is not returned, you will not be eligible for a refund.
All products offered and/or sold through the website, including but not limited to any samples and testers provided to you by the Company, are provided for your personal use only. You may not sell or resell any products that you purchase or otherwise receive from the Company under any circumstances.
All information, material and content available on the website, including but not limited to text, images, audio, video, logos, trademarks, and the like (“Company Content”), is owned either by the Company or its licensors. All Company Content is protected by copyright, trademark, and applicable laws and conventions.
You shall not copy, sell, resell, reproduce, republish, modify, distribute, or create any derivative work of any Company Content without the consent of the copyright owner. You are forbidden from removing any copyright, trademarks, and any proprietary notices from any Company Content.
The Company only grants you a personal, non-exclusive, non-transferable, non-sublicensable, and revocable limited license to use the website for your personal and non-commercial use only. Nothing in this Agreement grants you any legal rights that are not expressly granted in this Agreement.
ALTHOUGH WE MAKE OUR BEST EFFORT TO ENSURE THAT ALL THE INFORMATION ON OUR WEBSITE IS CORRECT, CURRENT AND COMPLETE, YOU ACKNOWLEDGE THAT THE WEBSITE MAY CONTAIN ERRORS (INCLUDING PRICING ERRORS), OMISSIONS AS WELL AS OUTDATED INFORMATION.
WE RESERVE THE RIGHT TO RECTIFY ANY ERRORS, INACCURACIES OR OMISSIONS AS WELL AS REMOVE OR UPDATE ANY INFORMATION AVAILABLE ON THE WEBSITE AT ANY TIME WITHOUT GIVING ANY PRIOR NOTICE TO YOU.
WE NEITHER MAKE ANY REPRESENTATION NOR OFFER ANY WARRANTIES AS TO ANY SPECIFIC RESULTS THAT MAY BE ACHIEVED THROUGH THE USE OF OUR SERVICES. THEREFORE, WE WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENCES RELATING DIRECTLY OR INDIRECTLY FOR ANY OMISSION/ACTION YOU TAKE BASED ON ANY INFORMATION AVAILABLE ON THE WEBSITE. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US AT INFO@SCINTILLIA.COM BEFORE PLACING YOUR ORDER.
Although we only offer the best skin care products on our website, we understand that some people can be allergic to ingredients, even in the best and most natural skin care products. Accordingly, we advise you to take precautions when trying any new product purchased through our website.
Please carefully review all product ingredients to ensure that you are not allergic to anything contained in the product. Furthermore, it is always prudent to perform a patch test when trying any new skin products. In the event use of any product causes an adverse skin reaction, you should immediately stop using such products, and in cases where you experience an extreme allergic reaction, you should immediately contact your healthcare provider.
WE DO NOT GUARANTEE THAT YOU WILL NOT EXPERIENCE ANY ADVERSE REACTION DURING THE USE OF OUR PRODUCTS AND WE WILL NOT ACCEPT ANY RETURNS/REFUND REQUESTS ON THE GROUNDS OF ANY ALLERGIC REACTIONS TO OUR PRODUCTS.
ALL INFORMATION AVAILABLE ON THE WEBSITE INCLUDING BUT NOT LIMITED TO ANY BLOG POSTS, ARTICLES, REVIEWS AND OTHER PRODUCT RELATED INFORMATION IS PROVIDED BY THE COMPANY FOR INFORMATION PURPOSES ONLY. NOTHING ON THE WEBSITE IS INTENDED TO REPLACE ANY MEDICAL ADVICE, RECOMMENDATION, DIAGNOSES OR TREATMENT OFFERED BY A HEALTH CARE PROVIDER.
YOU SHOULD ALWAYS CONSULT WITH YOUR DOCTOR ABOUT ANY SKIN CONDITIONS OR CONCERNS THAT YOU MAY EXPERIENCE. PLEASE CAREFULLY REVIEW ALL PRODUCT INGREDIENTS BEFORE PLACING YOUR ORDER AND USING ANY PRODUCTS. EACH INDIVIDUAL IS UNIQUE, AND THE EFFECTS OF PRODUCT USE MAY VARY FROM ONE INDIVIDUAL TO ANOTHER. YOU SHOULD NOT SOLELY RELY UPON THE INFORMATION PROVIDED ON THE WEBSITE TO MAKE ANY SKIN CARE ROUTINE CHANGES.
ANY DECISION TO PURCHASE/USE/CONSUME ANY PRODUCTS SOLD THROUGH THE WEBSITE AND ANY USE OF INFORMATION PROVIDED ON THE WEBSITE IS AT YOUR OWN RISK.
We reserve the right to offer our customers the ability to purchase gift vouchers through the website. Please note that all gift voucher sales are final, and unless required by law, we will not offer any refunds for your unused or cancelled gift vouchers.
In order to redeem a gift voucher, you may be required to create a user account on the website. Gift vouchers can only be used to purchase a product that is available on the website. We do not offer any guarantees that a product will be available for sale at any given time. We reserve the right to change the way a gift voucher can be redeemed. In the event you purchase a product that either exceeds or is below the gift voucher amount available in your account, you may become liable or entitled to settle the balance.
PLEASE NOTE THAT GIFT VOUCHERS MAY EXPIRE ON THE DATE STATED ON THE VOUCHER.
You understand and accept that we are unable to process any refunds for returns of products purchased with a gift voucher. Where you return a product that was purchased with a gift voucher, provided your return satisfies all the product return requirements, we will issue you a store credit which may be used to purchase another product available on our website.
You may terminate your user account at any time by accessing the account settings or by contacting us at email@example.com with the words ‘account termination’ in the subject line.
We reserve the right to terminate your user account at any time without giving prior notice to you if we find that:
After your user account is terminated, any store credits available in your user account will also be deleted. Please note that you will not be able to reactivate your account after termination or redeem your store credits.
You shall not:
We welcome our customers' feedback about our Service and any suggestions for improvements. Although we love to receive feedback and suggestions, we want to avoid all misunderstandings as to the nature of this communication. When you send you feedback or suggestions to us, you understand that you are granting us a fully-paid and exclusive, irrevocable, perpetual, and worldwide license to use or share your submission, in whole or part, without any restriction or compensation to you, either now or ever in the future. You understand and accept that the Company has the right to use your feedback or suggestion in any manner and for any purpose we deem fit, but we are not under any obligation to do so. Your feedback and suggestions are not confidential in nature and will not be protected by any confidentiality agreements.
This Agreement shall be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, as applicable. You hereby agree to submit to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi to resolve any disputes arising out of this Agreement.
ANY PRODUCT OFFERED FOR SALE ON THE WEBSITE IS WARRANTED ONLY IF, AND TO THE EXTENT OF ANY APPLICABLE MANUFACTURER’S WARRANTY.
OUR WEBSITE AND PRODUCTS OFFERED FOR SALE THROUGH THE WEBSITE ARE PROVIDED TO YOU ON AN “AS-IS” AND “AS AVAILABLE” BASIS. THE COMPANY AND ITS OFFICERS DISCLAIM ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OR NON-INFRINGEMENT.
THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS OR OFFER ANY WARRANTIES THAT:
THE COMPANY DOES NOT OFFER ANY GUARANTEE OR MAKE ANY PROMISES REGARDING ANY SPECIFIC RESULTS FROM THE USE OF THE WEBSITE OR CONTENT. YOUR DECISION TO USE OUR SERVICE IS ENTIRELY AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE TOTAL LIABILITY OF THE COMPANY, ITS EMPLOYEES, CONTRACTORS AND/OR AFFILIATES (COLLECTIVELY “THE COMPANY AND ITS OFFICERS”) FOR ANY LOSSES, DAMAGES OR COSTS INCURRED BY YOU, AS A RESULT OF YOUR USE OF THE WEBSITE OR PRODUCTS PROVIDED BY THE COMPANY AND ITS OFFICERS EXCEED THE GREATER OF (I) THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM, OR (II) FIFTY AED. WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS EMPLOYEES, CONTRACTORS AND/OR AFFILIATES (COLLECTIVELY “THE COMPANY AND ITS OFFICERS”) BE HELD LIABLE TO ANYONE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR OTHER DAMAGES OF ANY NATURE, INCLUDING LOSS OF SAVINGS, COSTS OF ACQUIRING SUBSTITUTE PRODUCT OR OTHER COSTS, ARISING OUT OF OR ASSOCIATED WITH THE USE OF THE SERVICE, AND/OR CONTENT AVAILABLE ON THE WEBSITE, EVEN IF THE COMPANY WAS PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTHING IN THIS AGREEMENT SHALL HAVE THE EFFECT OF LIMITING YOUR STATUTORY AND OTHER CONSUMER RIGHTS IN THE UAE.
You agree to indemnify, defend and hold harmless the Company and its officers from and against any claims, liabilities, damages, losses, costs, and expenses, including, without limitation, reasonable legal fees arising as a result of:
The Company reserves the right, at its own expense, to assume the exclusive defence of any matter otherwise subject to indemnification. You agree that you will not settle any claim without the express written consent of the Company.
Any omission on the part of the Company to exercise its right or remedy under this Agreement will not constitute a waiver of that right or remedy by the Company.
The Company may assign any of its rights and obligations to any other person at its sole discretion without giving any notice to the user. The user may not assign, sublicense or otherwise transfer any of his/her rights or obligations under this Agreement to any other person without the express written consent of the Company.
If any provision of this Agreement is held to be unlawful, void, or for any reason found to be unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.
The Company shall not be responsible for any damage or loss of any nature suffered by any user that is caused by events beyond the Company’s reasonable control, including any acts of God, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, any failure of electricity, server system, or internet service.